sultankoin Privacy Policy

This page describes what we collect when you use sultankoin and how we keep that data protected. We at sultankoin handle your personal information—legal name, ID number, address, email, phone, and payment details—according to strict protocols to comply with local data-protection standards and anti-money-laundering regulation.

Our commitment is transparency. We spell out what data we collect, how long we retain it, who has access to it, and what rights you have regarding your information on sultankoin. We do not sell your data to third parties for marketing. We do not share payment credentials beyond what is necessary to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, and other payment partners.

Our services are available only where local law permits. Data handling on sultankoin is subject to the jurisdiction where our platform operates. If you have questions about your data or wish to request deletion, access, or correction, contact our support team—we respond within five business days.

What data we collect on sultankoin

When you register for a sultankoin account, we collect your legal name, date of birth, national ID number, address, email, and phone number. This information is mandatory for account verification and Know-Your-Customer (KYC) compliance. We may request additional proof—such as a photocopy of your ID or utility bill—to confirm your identity before we approve your account for gaming activities.

We also collect payment data. When you deposit via QRIS, e-wallet, mobile banking, local payment virtual account, or bank transfer, we record the transaction amount, timestamp, payment method, and the receiving account details. We do not store credit-card numbers, e-wallet passwords, or sensitive payment credentials locally on sultankoin; these are handled by our certified payment gateways and deleted after processing.

We also collect behavioural data. Our servers log your login times, account activity (market selections, withdrawal requests, balance changes), and IP address. We use this information to detect fraud, prevent account abuse, and monitor for suspicious patterns. If we notice unusual activity—such as logins from multiple countries in short succession or withdrawal requests far larger than your typical activity—we flag your account for manual review before processing.

How we use your data on sultankoin

We use your personal information primarily to verify your identity, process deposits and withdrawals, settle market outcomes, and maintain your account on sultankoin. Your ID and address information satisfy KYC and anti-money-laundering requirements. Your email and phone allow us to send account notifications, withdrawal confirmations, and customer-support responses.

Identity verification

We cross-check your submitted ID and address with verification databases to confirm you are who you claim. This occurs once at account opening and may be repeated if we request additional documentation.

Transaction processing

Your payment details route to our processor and the relevant payment partner (mobile banking, local payment, online payment, etc.). We do not retain the full details after settlement.

Fraud detection

We analyse your account activity for signs of fraud, account-sharing, or money-laundering. Suspicious patterns trigger manual review before withdrawal approval.

Customer support

We use your email and phone to respond to your inquiries, settle disputes, and notify you of account changes or service updates on sultankoin.

Legal compliance

We retain account data for the duration of your account plus a legal hold period to satisfy audit and regulatory requirements.

We do not use your data for marketing unless you opt in explicitly. We do not send promotional emails without your consent. We do not share your personal information with third-party advertisers or data brokers. The only exceptions are where local law compels us to disclose information (for example, to anti-money-laundering authorities or law enforcement) or where we must share information with payment processors to settle your transactions.

Data retention and deletion on sultankoin

We retain your account data—name, ID, address, email, transaction history—for as long as your sultankoin account is active. After you close your account, we keep records for a legal hold period (typically 12 months) to satisfy audit, tax, and regulatory obligations. After that period expires, we delete personal identifiers while retaining anonymised transaction records as required by law.

You may request deletion of your account and associated personal data at any time by contacting our support team. However, we cannot delete records that are legally required to be retained—such as identity documentation used for KYC verification or transaction records needed for anti-money-laundering compliance. We will inform you which data can be deleted and which must be retained.

Third-party processors and data location on sultankoin

We use third-party processors to handle payment processing, identity verification, and fraud detection. These processors—such as our payment gateway partners for e-wallet, mobile banking, local payment, and bank transfers—receive only the data necessary to perform their function. They are bound by data-protection contracts and may not use your information for any purpose beyond what we authorise.

Our servers may sit outside your jurisdiction. Data is encrypted in transit (using HTTPS/TLS) and at rest. Our data centres employ standard security practices including firewalls, intrusion detection, and access controls. We do not guarantee "standard security practices" or "standard security practices," but we undertake reasonable measures to prevent unauthorised access, loss, or alteration of your data on sultankoin.

Cookies and tracking on sultankoin

We use cookies to maintain your login session, remember your preferences, and track your activity on sultankoin for security and analytics purposes. Essential cookies are necessary for the platform to function; you cannot disable these. Analytical cookies help us understand how users navigate sultankoin and where we might improve performance. You may disable analytical cookies in your browser settings without losing core functionality.

Your rights regarding your data on sultankoin

You have the right to request access to the personal data we hold about you on sultankoin. You can ask us to provide a copy of your information in a portable format. You may also request correction of inaccurate data—for example, if we have recorded your address incorrectly, you can ask us to update it. Submit these requests to our support team via email; we respond within five business days.

You have the right to object to processing of your data for purposes you did not consent to. However, we must process certain data (such as your ID and address) to comply with legal requirements; you cannot object to processing that is legally mandated on sultankoin. If we are processing your data based only on consent, you can withdraw that consent at any time.

Policy changes and jurisdiction on sultankoin

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Material changes will be notified to you via email. Your continued use of sultankoin after notification constitutes acceptance of the updated policy. This privacy policy is governed by the law of the jurisdiction where sultankoin operates.

Our commitment to data protection on sultankoin

We take data protection seriously on sultankoin. Your personal information—collected for identity verification, payment processing, and regulatory compliance—is encrypted, access-controlled, and retained only as long as necessary. We do not profit from selling your data. We do not share your information with unrelated third parties for marketing or other commercial purposes beyond what is required by law.

Payment data is handled with particular care. QRIS, e-wallet, mobile banking, local payment, and bank-transfer credentials are never stored on sultankoin servers; these are managed exclusively by certified payment gateways. Your transaction history is retained for account reconciliation and fraud detection, but the sensitive payment credentials themselves are deleted immediately after processing.

Our services are available only where local law permits. Data handling practices on sultankoin comply with the jurisdiction where we operate. If you are unsure whether your region's data-protection laws align with our practices, contact our support team before creating an account. For full details on our data-handling commitments, account policies, and payment methods, see our terms of use and about us page.