sultankoin Casino & Sportsbook FAQ

When you open an account on sultankoin, we ask for your full legal name, email address, mobile phone number, date of birth, and country of residence. You create a username and password during registration. After you submit this information, we send a verification link to your email. Click it to confirm your email address. You cannot access any market on sultankoin until you complete Know-Your-Customer (KYC) verification, which requires you to upload a government-issued ID and proof of address. Your information is encrypted and stored securely on our servers.

We require two documents for KYC verification on sultankoin: a government-issued photo ID (such as a national identity card, passport, or driver's license) and proof of address (such as a utility bill, bank statement, or rental agreement issued within the last three months). Both documents must show your name clearly and match the information you provided during registration. Upload clear, legible photos of both sides of your ID. Our verification team reviews your documents within one business day. If we cannot read the documents or they do not match your account details, we ask you to resubmit. Until verification is complete, you cannot deposit funds or access any market on sultankoin.

Go to the login page on sultankoin and click "Forgot your password?" Enter your email address or username, and we send a password-reset link to your registered email. The link is valid for one hour. Click it and create a new password. Your new password takes effect immediately, and you can sign in with it on your next login. If you do not receive the reset email within five minutes, check your spam folder or contact our support team. For security, we recommend using a strong password with uppercase letters, lowercase letters, numbers, and symbols.

Deposit ranges depend on your chosen payment method on sultankoin. E-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) typically allow deposits from a minimum of our welcome offer up to millions IDR per transaction, depending on your e-wallet provider's limits. Bank transfers to mobile banking, local payment, online payment, or e-wallet virtual accounts have similar ranges. The exact limits vary by provider and are displayed during the deposit process. Most deposits appear in your account within minutes for e-wallets and within one to three business days for bank transfers. Your account must be KYC-verified before you can deposit.

sultankoin does not charge fees on deposits or withdrawals. However, your payment provider (your e-wallet, bank, or fintech service) may charge transaction fees. We recommend checking your provider's fee schedule before you deposit. Some e-wallet providers charge a small percentage for transfers to virtual accounts; some banks charge flat fees for outbound transfers. These are not sultankoin fees—they are set by your payment provider. When you withdraw, we send your funds back to the payment method you used for your deposit. Withdrawals are subject to verification and fraud review and may take up to five business days depending on your bank's processing time.

No. On sultankoin, withdrawals must go to the same payment method you used for your deposit. This is a security and anti-money-laundering requirement. If you deposited via mobile banking, you can only withdraw to local payment. If you deposited via a online payment virtual account, you can only withdraw to e-wallet. If you need to withdraw to a different account, contact our support team and provide proof of ownership of the new account (such as a bank statement or account screenshot). We may ask for additional verification before approving a withdrawal to a different payment method.

On sultankoin, we offer sportsbook markets for Liga 1 (Indonesian football league), Piala AFF (Southeast Asian Cup), Champions League (European club competition), Premier League (English football), Piala Indonesia (Indonesian cup), and other domestic and international football tournaments. We also cover MotoGP, badminton, and other sports depending on the season. Market types include match winner, total goals, both teams to score, Asian handicap, and first/last goalscorer. Markets settle based on official league records and are published before each match. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each market has its own rules and settlement procedures, which we publish on the market page before you engage.

Free bets and free spins are promotional credits that sultankoin awards to eligible users under specific campaigns. A free bet is a credit you can use to engage a sportsbook market without using your own balance. Free spins are credits you can use on eligible slot games (such as Sweet Bonanza, Gates of Olympus, or Fortune Tiger). These promotions appear in your account as separate balances and are subject to terms—for example, a free bet may have a maximum stake or may only be available on certain markets. Free bets and spins expire after a set period (commonly 7 or 30 days). Check your account promotions section on sultankoin to see which offers you are eligible for. Promotional terms are published on each offer; read them carefully before use.

Live-dealer games on sultankoin stream real dealers and tables to your device in real time. We offer blackjack, roulette, baccarat, Dragon Tiger, and other card and wheel games from certified live-dealer studios. You interact with the dealer via your device; the outcome is determined by the physical cards dealt or wheel spun at the table. Each game has published rules and minimum/maximum stake amounts. All outcomes are genuine—we do not use artificial randomness or pre-recorded streams. Games are available during stated business hours. If your connection drops during a session, we pause the session mobile bankingefly; reconnect to rejoin. Outcomes are final once the dealer closes the betting round.

To request deletion of your personal data from sultankoin, contact our support team via email with the subject line "Data Deletion Request." We will verify your identity and account ownership before processing your request. Please note that we are required by law to retain certain records (such as account activity, transaction history, and KYC documents) for anti-money-laundering and fraud-prevention purposes for several years after account closure. However, we can delete or anonymise other personal data such as email, phone number, and address once your account is closed and the legal retention period has passed. We respond to data-deletion requests within ten business days.

sultankoin offers live chat support during specified business hours. You can access live chat from the support menu in your account or from the help section of our website. Chat availability is listed on the support page. If live chat is unavailable, you can send an email to our support team, and we respond within one business day. For urgent security issues (such as suspected unauthorised access or fraud), contact support immediately via email. During holidays such as Idul Fitri and Idul Adha, support hours may be reduced; check our support page for holiday schedules. Email support is always available, even outside live-chat hours.

After you sign in to sultankoin, go to Account Settings and select "Security." Click "Enable Two-Factor Authentication." We send a code to your registered mobile number or authenticator app. Enter the code to confirm activation. Once enabled, sultankoin will ask for a one-time code each time you sign in from a new device. This protects your account from unauthorised access even if someone learns your password. Keep your phone number current on sultankoin. If you lose access to your 2FA device (such as if your phone is lost or stolen), contact our support team immediately with proof of identity so we can disable 2FA and help you regain access to your account.